SimCam 1S Frequently Asked Questions

The AI Vision

1.Do I need a subscription plan to use the AI features?

All features and future upgrades are fully unlocked with no additional fees or subscriptions required.

2.How many faces can SimCam 1S recognize?

The SimCam 1S AI can store and recognize up to 200 different faces.

3.How quickly can SimCam 1S detect a person and recognize a face?

The SimCam 1S AI is capable of person detection and facial recognition in as little as 30 milliseconds. Actual processing time may be affected by environmental factors such as light or distance.

4.Does the AI need training?

No, we have trained SimCam 1S with tens of millions of images beforehand and built highly accurate algorithms into the device. However, you can teach it to recognize new things with the SDK which will be available later.

5.Can it run all the AI features simultaneously?

Yes, it can detect persons, pets, vehicles, and recognize faces all at the same time.
Privacy

1.Will you use my data to train the AI like Nest and Arlo?

No. Because the SimCam 1S uses entirely local AI architecture and processing, we never have access to your data. The images that we use to train our AI are collected from other legal sources.

2.Can someone else monitor my camera like Ring?

The live videos are streamed directly into your phone on a secured P2P (peer-to-peer) network without going through a server. Only you can view the video through the paired APP.

3.Can I turn the camera off while I’m home?

Yes, there is a manual privacy mode in the APP which allows you to turn off each camera. You can also use geo-fencing to automatically activate the privacy mode whenever you are home.
Model Comparison

1.What is the difference between SimCam 1S and SimCam Alloy?

SimCam 1S is IP54 rated weatherproof while the SimCam Alloy is IP66 rated. SimCam 1S can detect people, pets, and car, and recognize faces. SimCam Alloy can only detect people, and recognize faces. SimCam 1S has the pan feature but SimCam Alloy is fixed.
Power Source

1.Does SimCam 1S require batteries or a power connection?

The SimCam 1S comes with power cables and adapters that allow you to plug it into AC power anywhere in the world. That provides you with 24/7 AI video analysis and recording so you never miss an event or have to spend money on batteries.
Connectivity

1.How does SimCam 1S connect to the Internet?

It works on either 2.4G or 5G WiFi.

2.Will SimCam 1S still function while the Internet is down?

The local AI will keep analyzing and recording events even without a WiFi connection, but it will not be able to connect to the APP until the connection is restored.
Installation & Placements

1.Can SimCam 1S be mounted on the wall?

Yes, it comes with a wall mount.

2.Can I install the camera upside down?

Yes, you can flip over the image by 180° on the APP. The camera functions normally while upside down.

3.How far can I place the camera from the router?

Up to 20 meters without obstacles.

4.What if I have to place the camera far away from a power outlet?

There is a 3-meter extension cable you can purchase to extend the range.

5.Can I tilt the camera up and down?

Yes, you can tilt the camera manually from -22° to 22°.

6.Does SimCam 1S come with the region’s corresponding power plug?

Yes, the camera will come with the proper type of power plug according to your shipping country. Please go to the specification page to find what types of power plugs are available.

7.Can I pan the camera on my command?

Yes, you can pan the camera a full 360° using the APP.

8.Can I use SimCam 1S outdoors?

SimCam 1S is IP54 rated so it can handle some moisture, but not pouring rain. For outdoor use, it needs to be placed under an overhang or other cover. If that is not possible, consider using the SimCam Alloy, which has a higher waterproofing rating (IP66).
Event Alert & Recording

1.How quickly can SimCam 1S send out a push notification when it detects an event?

Push notifications are usually sent within 1 to 2 seconds. However, it may vary depending on your Internet condition.

2.How quickly can SimCam 1S start recording the clip when it detects an event?

Because the AI processes images locally, it can recognize a person and start recording within 0.03 seconds - faster than the blink of an eye!

3.What is the recording length of an event?

You can adjust the recording length from 15 seconds to 45 seconds. Every event clip includes a 5-second recording before the event is triggered.

4.Can I customize the notifications?

You can enable or disable the notifications for people, individual face IDs, pets, or vehicles using the APP.
Integration

1.Can I see the live footage on other devices besides the APP?

You can view live stream on Synology surveillance station, Ispy, Alexa Echos Show, and Google Nest Hub. There is also a web portal that allows you to see the live footage anywhere.

2.Does it integrate with other services or devices?

SimCam 1S has a local API which allows it to integrate with other devices or services, including Alexa, Google Assistant, and IFTTT, among others.
Storage

1.What will happen when the SD card is full?

The system records in a continual loop. When the card is full, it begins to overwrite the oldest stored footage.

2.How many days of video can be stored?

It depends on the capacity of your SD card. Typically, a 32GB SD card can store a full week’s worth of videos.
APP

1.Can multiple APPs access one camera?

One account can generate sub-accounts that allow other users to view the camera’s live footage and receive notifications.

2.How many cameras can I use under one account simultaneously?

There is no limit as long as the bandwidth of your network is sufficient.

3.Can data be synchronized across multiple cameras such as face IDs?

Yes, different cameras within one account can share the data.
Shipping

1.Which regions will SimCam 1S be sold to? Where do you ship?

SimCam 1S is sold worldwide. Shipping is available to every country.

2.How much does shipping cost?

We provide free shipping on any orders of US$75 or more.

From $129